The Handy Communication Answer Book

by Lauren Sergy
Handy Communication

Best Reference Titles of 2017 [Covers] all forms of communication (writing, public speaking, social media, etc.) ... user-friendly guide ... explores real-world examples of the topic, such as Secretary Hillary Clinton’s use of a private email server and President Donald Trump’s reliance on social media, and, of particular note, offers a selection of 13 sample speeches and a debate, plus analyses.

Library Journal

… covers general and practical usage information about writing, public speaking, communication within specific and academic circles, and equipment and technology. … succinct and accurate … especially helpful to public library patrons.

Library Journal

… explains the basic history of the concept of communication and offers advice and tips …

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Messages, Connections, and Communication

Writing. Listening. Negotiating. Reporting. Networking. Public Speaking. Whether it’s for a professional presentation, a school paper, an Internet blog or video, or something more personal, The Handy Communication Answer Book explains the concepts, provides insights, shares advice, and examines the skills needed to master effective and efficient communication for every setting and occasion.

A convenient place to go to look up the basic facts and learn fundamental skills, this useful primer takes an engaging look at the history, skills, and pitfalls of communicating in various settings, circumstances, and for specific reasons. It will leave anyone with a better understanding of how to create persuasive arguments, project power and authority with voice and body language, avoid conflicts and clichés, or use rhetorical questions to convey a meaning, check for tone in an email, and much, much more.

Comprehensive and easy-to-use, The Handy Communication Answer Book brings the intricacies of speaking, writing, listening, and reading into focus through well-researched answers to nearly 800 intriguing communication questions and fun facts, such as When did writing develop? What is oral tradition? Why are people more aggressive when communicating online? How does a writer’s “voice” or style come through in a text? Why are the IKEA assembly instructions genius? What are some common symptoms of public speaking anxiety? Why was Steve Jobs a significant modern speaker? What is a story arc? How can I politely disagree with a coworker or superior?

About Lauren Sergy

Lauren Sergy Lauren Sergy is a professional speaker, writer, coach, and trainer on public speaking, communications, rhetoric, and critical thinking. A member of the Canadian Association of Professional Speakers, she has worked with a variety of clients, organizations, and audiences, including the government of Alberta, Northern Trust Corporation, the University of Alberta, Meeting Professionals International, and Alberta's Blue Cross Blue Shield. She holds a master’s degree in Library and Information Studies and a bachelor of arts degree in English and Classics. Her articles have been published in Library Journal and her blog posts are featured on sites such as Duct Tape Marketing, The Wealthy Gorilla, and Young Upstarts; she regularly posts original content on public speaking and communications on her website at

Hometown: Edmonton, Alberta, Canada

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Quick Facts

  • ISBN: 9781578595877
  • PDF ISBN: 9781578596515
  • Kindle ISBN: 9781578596539
  • ePUB ISBN: 9781578596522
  • 416 pages
  • 140 photos and illustrations
  • 7-1/8 x 9-1/4 paperback
  • $44.95

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